Refunds or replacements will be considered only in genuine cases. If an incorrect, damaged, or defective product is delivered, please notify BunchesBaskets.de as soon as possible. To help us investigate and resolve the issue promptly, customers or recipients must provide clear photographs of the delivered product within 48 hours of delivery. Based on the nature of the complaint, we may offer a replacement, redelivery, store credit, or refund. All such requests will be reviewed on a case-by-case basis, and the final decision will remain at the sole discretion of BunchesBaskets.de.

For the fastest resolution, we kindly request that you contact us with details of your concern. Our customer support team may ask for additional information, photographs, or documentation to assist in evaluating the issue.

We appreciate your cooperation and support in helping us resolve any concerns. Refunds will be limited to the value of the affected product(s) in verified cases. If an incorrect product has been delivered, we will either arrange for a replacement with the correct item or provide reimbursement for any applicable price difference.

No Refunds Will Be Issued Under the Following Circumstances:

1. Deliveries of fresh flowers, fresh fruits, cakes, handmade sweets, gift baskets, plants, and other perishable products made to the address provided in the order, where the address, apartment number, doorbell information, or recipient details supplied by the customer are incorrect or incomplete.
2. Delivery attempts that are unsuccessful because the recipient is unavailable, cannot be contacted, or refuses to accept the delivery.
3. Issues related to the product arising after successful delivery due to improper handling, storage, or misuse by the recipient or any third party.

Order Cancellation Policy

If you wish to cancel an order, please contact us as soon as possible. Cancellation requests can only be accepted before the order has been processed, prepared, or dispatched to our delivery partner.

For approved cancellations, a 7% deduction from the order value may be applied to cover payment processing fees, banking charges, and administrative costs.

Once an order has been processed, prepared, shipped, or handed over to the delivery team, cancellations, modifications, and refunds will no longer be possible.

In exceptional circumstances, BunchesBaskets.de may review cancellation requests on a case-by-case basis. Any refund issued will be at the sole discretion of BunchesBaskets.de.